Frequently Asked Questions
Getting Started
What is Snooper?
Is Snooper legitimate?
Will brands know who I am when I complete a mission?
What data do you collect and how is it used?
How do I complete my first mission?
What are Experience Points (XP)?
Missions
Why are no missions showing up near me?
How long do I have to complete a mission?
Can I cancel a mission I’ve already accepted?
Can I redo a cancelled or expired mission?
Can I complete multiple missions in the same store visit?
What counts as a valid photo submission?
What if the product I need to photograph is out of stock?
What if a store employee asks me to stop or refuses to let me complete a mission?
Can I complete missions while traveling or abroad?
Does the app work in areas with poor signal?
My mission was rejected. What can I do?
The store on the map is closed or doesn’t exist. What should I do?
I’m getting an error: ‘Impossible to retrieve missions’.
Payments & Cash Out
How and when do I get paid?
How do I know my bank details were saved correctly?
How much are my points worth in cash?
Are there any fees?
Why can’t I cash out?
Is there a maximum amount I can cash out at once?
I cashed out but the money hasn’t arrived. What’s happening?
Do I need to declare my Snooper earnings?
I won a contest. How do I claim my prize?
How do I update my bank details?
Account & Login
I forgot my password. How do I reset it?
Can I change my email address?
How do I delete my account?
Still Need help?
If you couldn’t find the answer you were looking for, our support team is here for you. Submit a request through the Snooper app or email our Support Team and we’ll get back to you as quickly as we can.
We value your feedback! If something isn’t working well or you have suggestions for improving the app, let us know.
Your input genuinely shapes the product!